Customer Care Contacts
Email, write, call or yodel!
Below are all the ways that we can be tracked down.
| We take your requests
seriously. Here is how we'll respond: |
 |
Spa
Part Research and Availability ( Email
is checked until 8pm PST Monday-Friday ) |
|
Spa Repair Help
From The Spa Wizard ( Email
is checked until 8pm PST Monday-Friday ) |
|
Order
Status and Tracking ( Email us
if you didn't receive the Order Status and/or Tracking email.) |
|
Part We Shipped
Was Incorrect/Damaged |
|
Cancel My Order |
* Part Request, Existing Order and Customer Care issues are typically
responded to the same business day.
* Repair Help questions are typically responded to the same business
day. If we have an unusually high volume, it may take up to three
days. We attempt to give priority to ongoing repair situations
and critical repairs.
* All Other requests are typically responded to within one week.
 |
SNAIL MAIL (US POSTAL)
Backyardplus.com
3208 Pomona St
Bakersfield, CA 93305 |
