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Customer Care Contacts
Email, write, call or yodel!
Below are all the ways that we can be tracked down.



We take your requests seriously. Here is how we'll respond:
Spa Part Research and Availability  ( Email is checked until 8pm PST Monday-Friday )
Spa Repair Help From The Spa Wizard  ( Email is checked until 8pm PST Monday-Friday )
Order Status and Tracking ( Email us if you didn't receive the Order Status and/or Tracking email.)
Part We Shipped Was Incorrect/Damaged
Cancel My Order

* Part Request, Existing Order and Customer Care issues are typically responded to the same business day.
* Repair Help questions are typically responded to the same business day. If we have an unusually high volume, it may take up to three days. We attempt to give priority to ongoing repair situations and critical repairs.
* All Other requests are typically responded to within one week.



Call us!
CUSTOMER CARE
Call Monday-Friday 9am-6pm (PST)
(661) 873-1174


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Backyardplus.com
3208 Pomona St
Bakersfield, CA 93305
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We only ship new & warrantied OEM Hot Spring replacement parts!
Sorry, we do not carry generic, rebuilt or used parts.
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Call Monday-Friday
9am-6pm West Coast Time
(661) 873-1174
Backyardplus.com
Bakersfield, California
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