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Returns, Refunds & Information
100% Satisfaction Guarantee!


NO WORRIES - Within 30 days of receiving your order, you may return any item in its original undamaged and unused condition for a full refund of the purchase price less shipping.

How to Return
Refunds
Problems or Questions



HOW TO RETURN
• Call us for a Return Authorization (RA) number. All returns must have this number to prevent the package from being refused and sent back to the sender.
•  When the RA number is issued you'll receive an email with return instructions.

REFUNDS
When we've received and processed the unused, undamaged and re saleable item(s), we will issue a credit to the credit card used for the original purchase for the amount of the item, plus any applicable tax. For orders shipped "Free Shipping", your refund will only be deducted our actual shipping charges to you.

PROBLEMS OR QUESTIONS
For help with any questions, please email us on our "Contact Us" page
To reach us by phone: (661) 873-1174
For Customer Care hours click here

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We only ship new & warrantied OEM Hot Spring replacement parts!
Sorry, we do not carry generic, rebuilt or used parts.
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(661) 873-1174
Backyardplus.com
Bakersfield, California
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