Returns, Cancellations, Refunds & Information
100% Satisfaction Guarantee!
NO WORRIES - Within
30 days of receiving your order, you may return any item in its
original undamaged and unused condition (unused means that the part was not connected to the spa or hooked up to electricity) for a full refund of
the purchase price minus shipping & handling. We inspect and test all returns thoroughly.
How to Return
Cancellations
Refunds
Questions
HOW TO RETURN
• Call us for a Return Authorization (RA) number. All returns must have this number to prevent the package from being refused and sent back to the sender.
• When the RA number is issued, you'll receive an email with return instructions.
REFUNDS
When we've received and processed the unused, undamaged and re saleable item(s), we will issue a credit
to the credit card used for the original purchase for the
amount of the item, plus any applicable tax. For orders shipped "Free Shipping", we will deduct the actual shipping costs incurred in shipping your order to you.
CANCELLATIONS
If you need to cancel
your order, you may do so by calling Customer Care at (661) 873-1174
to receive a cancellation number. Your order may be cancelled as long as it has not yet been forwarded to our warehouse
or shipping partners for processing. Please be advised, your payment
may have already been processed. Therefore, it may take 7 to 10
days for the bank to release funds back to your credit card.
QUESTIONS
For help with any questions, please email us on our "Contact Us" page
To reach us by phone: (661) 873-1174
For Customer Care hours click here