Free shipping on orders over $99.00
(Lower 48 States)
(805)541-9000 Mon-Fri 6:30am - 5pm PDT
Phone Support Hours: 6:30am to 5:00pm Monday through Friday, Pacific Time.

Reviews

Positive 12/13/2017
I wanted to take a moment and sincerely thank your technical support team for the help given in diagnosing my issue. I would not have found the root cause, if it hadn't been for their help. They were patient and through. Though the part was slightly more expensive from your website, the help given made a difference, and in general you saved me vs. bringing in a 3rd party repairman - Thank you.
M. W. , (GA)
Confirmed Buyer
Negative 12/12/2017
Purchased the Wavemaster 7000 (ver3) pump to replace a bad motor on my Hot Springs Vanguard. It was not a direct replacement, the wet end was about an inch shorter than the original. After calling, the Backyard technician told me the notes on the website page stated "some models may require plumbing modifications. I now have to cut into the plumbing. I am not a hot tub technician and this was not what I planned on doing. Maybe its my fault for not reading the notes but it should have been clearly stated up front.
Jean A., (SC)
Confirmed Buyer
Hi Jean, Unfortunately, the manufacturer used several different vendors for this particular pump and the wet ends on each vendor varied greatly. With this being the case, it is difficult to determine ahead of time whether or not the Gecko jet pump will be a direct replacement for your original jet pump. Currently, the Gecko version of this jet pump is the only one that the manufacturer sells as a whole for replacement purposes. Usually it is only a difference of an inch or two shorter in distance from the original plumbing, which can be modified, but I understand your frustration. As long as your jet pump has not been installed or hooked up to electricity, we would be happy to send you a return authorization and refund your order once we receive it back here at our warehouse. Please give us a call to complete the request for a return authorization.
Positive 12/12/2017
This is the first time that I've ordered parts from backyardsplus. From the VERY friendly & helpful sales rep placing my order to receiving it, my experience was beyond satisfactory. And my order was delivered sooner than promised! Backyardsplus is a great company and I'm looking forward to calling on them in the future.
Kim K., (MI)
Confirmed Buyer
Positive 12/12/2017
I received the right info on what part I needed and the part number. I ordered the part and it came on time. I recommend this site to everyone. Thanks
S. J. , (CA)
Confirmed Buyer
Positive 12/12/2017
I am usually able to find everything I need on your site and when I don't I call and your staff is exceptionally helpful. Thank You
P. M. , (OR)
Confirmed Buyer
Positive 12/12/2017
The troubleshooting hotline was awesome !!
Eric E., (MD)
Confirmed Buyer
Positive 12/10/2017
Quick delivery and good prices. Satisfied customer
K. W. , (IN)
Confirmed Buyer
Positive 12/07/2017
I love backyardplus they just i needed for my hot tub it help fix my hot tub.
anthony w., (NC)
Confirmed Buyer
Positive 12/06/2017
Excellent company & website. So glad I found you as my service technician told me he couldn't get the parts as Hot Springs was no help since the hot tub was over 10 years old. Thank you for the prompt service
JERRY M., (OK)
Confirmed Buyer
Positive 12/06/2017
I ordered the heating element on the web site and then almost immediately was notified the part as on back order. It would be a useful addition to the website to identify items that are on back order, in this case for almost 2 months. I called and discussed the issue with a representative and decided to see if the part would become available. The representative was very helpful. After three weeks I received a call that the original part was no longer available but that there was a different part which would work. I cancelled the original order and ordered the new part, which was quickly delivered. I installed the heater and the spa is functioning normally. My phone contacts with Backyard Plus were very helpful throughout this process.
R. L. , (GA)
Confirmed Buyer