Shipping Rates & Information
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Shipping & Rates
SHIPPING & RATES
All in-stock items will be sent on the same day from Backyardplus.com in San Luis Obispo, California or from one of our network partners when ordered before 2 pm West Coast Time (shipping days are M-F). In most cases, any parts not in stock at
Getting parts to fix your hot tub can be critical, especially in freezing climates & special occasions. Therefore, we offer UPS Express (Air) shipping options to addresses within the United States. These options are selected on the final checkout page. Alaska & Hawaii customers please call or email us for a quote on expedited orders.
NOTE: Backyardplus.com does not guarantee that your order will arrive on any specific day, especially during the months of "Extreme Weather Conditions" November-April.
Please Note: UPS does not count Saturday, Sunday or holidays as shipping days:
* 3 Day Express = 3 Business Days (Weekdays) to arrive
* 2 Day Express = 2 Business Days (Weekdays) to arrive
* Next Day Express = Next Business Day (Weekday) to arrive
- UPS Express (Air) service delivers Monday-Friday. (We offer Next Day Air-Saturday Delivery however it is not available in all areas of the United States. We'll notify you immediately if it's not available in your area.
- Not all shipping options are available for every part or destination. We'll notify you immediately if there is a restriction.
- UPS Ground (Home & Commercial Addresses) service delivers Monday - Friday.
- All orders over $500 are insured and require a signature from the delivery address due to the many disappearing packages from the
- NO TAX (except CA at 7.25%)
To serve you in the most efficient way possible, we process your order as soon as it's placed. Therefore, once you place your order by clicking on the final checkout button, you cannot change your order. If you need to order additional items, simply place another order. If you ordered something mistakenly, please follow our returns process.
If you need to cancel your order
SHIPPING TO P.O. BOXES
We only ship to physical addresses and not to PO Boxes.
INTERNATIONAL & APO / FPO SHIPPING
- Backyardplus.com ships all over the world using US Postal Priority Mail International and in some cases UPS International.
- Tracking is not available for orders shipped to APO/FPO addresses.
30-Day Money Back Satisfaction Guarantee
Free shipping* on all orders
(Lower 48 States) (*some parts do not qualify)
No Sales Tax (except California)
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