Free shipping on orders over $99.00
(Lower 48 States)
(805)541-9000 Mon-Fri 6:30am - 5pm PDT
Phone Support Hours: 6:30am to 5:00pm Monday throught Friday, Pacific Time.

Customer Care Contacts

Email, write, call or yodel!

Below are all the ways that we can be tracked down.

We take your requests seriously. Here is how we'll respond:

  • Spa Part Research and Availability  (Responded to 7 days a week )
  • Spa Repair Help From The Spa Wizard  (Responded to 7 days a week)
  • Order Status and Tracking (Responded to within 24 hours Monday-Friday if you didn't receive the Order Status and/or Tracking email.)
  • Part We Shipped Was Incorrect/Damaged (Responded to the same business day during our hours of operation)
  • Cancel My Order (Cancellations must be phoned in to receive a cancellation confirmation)

* Part Request, Existing Order and Customer Care issues are typically responded to the same business day.
* Repair Help questions are typically responded to the same business day. If we have an unusually high call /email volume, it may take an extra day. We attempt to give priority to ongoing repair situations and critical repairs.
* All Other requests are typically responded to within 1-2 days.


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Call us!
CUSTOMER CARE
Call Monday-Friday 6:30am-5pm (PST)
+1 (805) 541-9000


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Backyardplus.com
179 Granada Dr. Suite 3
San Luis Obispo, CA 93401