Returns, Cancellations, Refunds & Information
*100% Satisfaction Guarantee!
*100% Satisfaction Guarantee! - What this means is that within 30 days of receiving your order, you may return any item in its original undamaged and unused condition (unused means that the part was not connected to the spa or hooked up to electricity) for a full refund of the purchase price unless item has a restocking fee. This applies to all items except those which indicate on the product description that there are no returns. We do inspect and test all returns thoroughly.
How to Return
HOW TO RETURN
• Call us for a Return Authorization (RA) number. All returns must have this number to prevent the package from being refused and sent back to the sender.
• When the RA number is issued, you'll receive an email with return instructions.
When we've received and processed the unused, undamaged and re resellable item(s), we will issue a credit to the credit card used for the original purchase for the amount of the item, plus any applicable tax. All orders that are "returned to sender" due to the input of an incorrect shipping address by customer will be refunded less the cost of shipping and may be subject to a restock fee at the discretion of Backyardplus.com.
If you need to cancel your order, you may do so by calling Customer Care at (805) 541-9000. Your order may be cancelled as long as it has not yet been forwarded to our warehouse or shipping partners for processing. Please be advised, your payment may have already been processed. Therefore, it may take 7 to 10 days for the bank to release funds back to your credit card.
more ... I. B. ,
Hide Jake C.,
Hide Anthony K.,
Hide christopher c.,
Hide Skyler B.,