Returns, Cancellations, Refunds & Information
*100% Satisfaction Guarantee!
*100% Satisfaction Guarantee! - What this means is that within 30 days of receiving your order, you may return any item in its original undamaged and unused condition (unused means that the part was not connected to the spa or hooked up to electricity) for a full refund of the purchase price unless item has a restocking fee or a cost of free shipping deduction. This applies to all items except those which indicate on the product description that there are no returns. We do inspect and test all returns thoroughly.
How to Return
HOW TO RETURN
• Call us for a Return Authorization (RA) number. All returns must have this number to prevent the package from being refused and sent back to the sender.
• When the RA number is issued, you'll receive an email with return instructions.
When we've received and processed the unused, undamaged and re saleable item(s), we will issue a credit to the credit card used for the original purchase for the amount of the item, plus any applicable tax. For orders shipped "Free Shipping", we will deduct the actual shipping costs incurred in shipping your order to you. Actual shipping cost shows on your order confirmation receipt as "saved on shipping".
If you need to cancel your order, you may do so by calling Customer Care at (805) 541-9000. Your order may be cancelled as long as it has not yet been forwarded to our warehouse or shipping partners for processing. Please be advised, your payment may have already been processed. Therefore, it may take 7 to 10 days for the bank to release funds back to your credit card.
more ... Lane B.,
more ... Stephanie A.,
more ... Tim M.,
Hide David W.,
Hide A. C. ,
Hide Rennie S.,