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Positive07/14/2019
Your company is absolutely the best. We've owned our Hot Springs Grande since 2001. After the warranty was up several issued raised their ugly head (which happens and I would still recommend Hot Springs to anyone), I found you on the web. Your employees have always had the answer to any problem we've had. I believe my first few issues were handled by the owner of Backyard Plus. Even walked me through replacing a heater and later that year another issue (recommending on where to get the two needle nose vice gripsI'd need to pinch off hoses). Whether replacing jets or filtration issues your company/staff is so well versed in getting the issue taken care of that I've recommended you to all my friends with hot tubs. I have another issue going on now that i will be calling you guys about in the near future. Thank you for always being
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Positive07/11/2019
Replaced circulation pump. New pump came ready to install. Instruction video was excellent. Went in no problem. Pump is working, so far, so good.
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